Requests for transport to and from outpatient appointments can now only be booked up to three working days prior to the scheduled appointment.

Journeys for renal and oncology patients can be booked as normal.

There are community transport alternatives for the Hull area that are available to patients. These are backed by Hull City Council and the East Riding of Yorkshire Council.

A small fee is charged and payable by the patient at the time of transportation.

Book with one of the following community transport providers:

• East Hull Community Transport — 01482 719600
• Medibus — 03456 445959 or email passengerbookings@eastriding.gov.uk

Non-Emergency Patient Transport Service is for patients who are unable to use their own, public or community transport because of a medical condition. It caters for those patients who are either too ill to get to or from hospital without assistance, or for whom getting there may cause their condition to deteriorate. This service is defined as the non-urgent, planned transportation of patients with a medical need for transportation to and from premises providing NHS healthcare.

For bookings and cancellations, please call Yorkshire Ambulance Service (YAS) on 03306784000

From Tuesday 1 April 2025, YAS will be implementing eligibility changes to non-emergency patient transport service (PTS). Patients who can make their own way to and from healthcare settings using their own transport, family members, public or community transport or taxi services should do so.

When this is not possible, YAS will consider the needs of all patients for example their physical health, visual impairment, mental health or learning disability for their eligibility for PTS. Staff in their reservations team will ask a set of questions, these questions will also be used when making online bookings through Quick Book. This is to ensure the patient qualifies for PTS, and to assess their transport needs.

If you are not eligible for patient transport but you are on low income, or in receipt of Income Support, Working Families Tax Credit or Income Based Job Seeker’s allowance, you may be able to claim back travel expenses through the Hospital Travel Claim Scheme (HTCS).

Forms are available from the hospital Main Reception which are located:

• Hull Royal Infirmary
  Ground Floor, Tower Block Main Entrance
• Castle Hill Hospital
  Entrance 2 (Canopy)