“This is how we know we’re doing a good job for our patients”

Communications TeamNews, Queen's Centre

Castle Hill team becomes first in country to achieve service quality standard

A team of healthcare science professionals in Cottingham have become the first in the country to achieve a new standard which assures cancer patients of quality care.

Safety, treatment planning and equipment maintenance were among the areas reviewed as the Radiotherapy Physics Team at Castle Hill Hospital took part in the independent two-year pilot Medical Physics and Clinical Engineering (MPACE) accreditation scheme.  MPACE independently reviews all aspects of healthcare science which underpin the radiotherapy treatment provided to patients.

Now the 36-strong team are the first radiotherapy physics team in the country to achieve service standard BS 70000:2017, assuring patients around the quality and safety of the service they’re receiving and the competence of staff delivering treatment.

Pete Colley, Consultant Physicist Lead for Radiotherapy at Hull University Teaching Hospitals NHS Trust said:

“Our team jumped at the chance to take part in the MPACE accreditation scheme when it was offered to us back in 2017.

“This independent assessment has looked at everything from how we staff our service to the upkeep of our equipment and the design of patients’ treatment plans.

Clinical technologist Neil Bastiman at the recent launch of the Varian Halcyon linear accelerator

“We know we have the best interests of our patients at heart, but now we have been awarded MPACE accreditation, this is how we know we are doing a good job for our patients.”

Around 170 patients receive radiotherapy treatment for cancer every day at the Queen’s Centre at Castle Hill Hospital, with some patients receiving daily radiotherapy sessions for up to a month at a time.

Explaining the reasons why Hull University Teaching Hospitals took part in the MPACE pilot, Richard Whitlam, Quality Manager said:

“Our medical physics department has been ISO 9001 certified for many years, but we were looking to increase levels of patient and professional assurance in the competence of our staff and quality of our service.

“Being UKAS accredited under the MPACE scheme means we now have independent evidence to show that our staff are competent and that we deliver a high quality service focused on putting patient care first.

“This can only serve to reassure our patients at what can often be a worrying or stressful time for them, and it’s a real boost for the radiotherapy physics team who have worked so hard to get to this point.”

 

Website revamped to support women through different stages of pregnancy

Communications TeamNews

A website supporting women and their partners through pregnancy has undergone a major revamp to outline the full range of maternity services in Hull and the East Riding.

Midwives at Hull University Teaching Hospitals NHS Trust have worked with web officer Matthew Graby to revamp the new maternity website.

It now includes a virtual tour of Hull Women and Children’s Hospital, floor plans so people know where to go for appointments and a guide to who’s who in the hospital by explaining the different uniforms worn by staff.

The website enables women registered with either a Hull or East Riding GP to book parenting classes after they have had their 20-week scan.

Janet Cairns, Head of Midwifery, said the new-look website offered women an extensive amount of information taking them through their pregnancy, giving birth and those early weeks after their babies are born.

She said: “Discovering you’re pregnant can be an exciting time in a woman’s life and you can be bombarded with information which is difficult to take in.

“Our new website provides all the information they need in an easy-to-read format which they can dip in and out of throughout the different stages of their pregnancies.

“You can read about the different options for giving birth in your own time, allowing you to make considered judgments which are best for you and your baby.

“The virtual tour and floor plans are an excellent addition which can take the stress out of coming to hospital for antenatal appointments and booking your parenting classes online after 20 weeks is now an option for all women, whether they’re living in Hull or the East Riding.”

As well as sections on early pregnancy and antenatal appointments, the website explains the role of the community midwives and the new continuity of carer teams, supporting mums-to-be in Beverley, parts of East Hull and those who choose to give birth at the Fatima Allam Birth Centre.

It also offers advice and guidance on staying healthy during pregnancy, emotional wellbeing and twins and multiple births.

The “Giving Birth” section explains what women should pack in their hospital bags and what to do when they go into labour, with special sections on hypnobirthing, home births and induction of labour.

“You and Your Baby” also provides information on care on Rowan Ward after giving birth, newborn screening, neonatal and transitional care and how to feed your baby. There is also a special section to support families who experience bereavement shortly before their babies are born, in childbirth or in the first few days.

The website also explains the role of the Maternity Voices Partnership, a group providing parents and health professionals with a say in the development of maternity services and supported by the Humber Coast and Vale Local Maternity System.

The information can be changed into different languages for Black, Asian and Minority Ethnic people or audio for those with hearing difficulties.

 

Patients urged to use alternatives as £1.5m ED improvement works get underway

Communications TeamNews

Patients are being urged to make better use of community health care services as works to improve Hull Royal Infirmary‘s emergency department get underway next week.

From Monday, construction work will begin in the ‘Minors’ area of the Emergency Department, where patients with less serious injuries and illnesses are attended to.

Due for completion by the end of the year, the work will deliver a bigger and much improved waiting environment to help hospital staff manage the growing demands on urgent care services.

This will complement other planned work on the hospital’s ground floor to help Hull University Teaching Hospitals NHS Trust respond to an increasing volume of patients. Work will continue in 2020 and include creating space for 12 extra assessment beds in the acute medical unit, a new MRI scanner and an extra CT scanner.

But with attendance figures for the city’s Emergency Department now averaging around 400 per day, health bosses want more people to seek help closer to home and enable their emergency care clinicians to focus on the most seriously injured and critically ill.

Urgent Treatment Centres (UTCs) such as those in Bransholme, Beverley, Goole and Bridlington are often closer to home for many people living in Hull and East Yorkshire, and offer the opportunity to be seen more quickly. Operating until 11pm at night (open  round-the-clock at Bransholme) and with some housing x-ray facilities, UTCs can often be the best port of call for sprains, strains, suspected breaks, bites, stings, cuts, burns and minor head injuries out of hours.

Other services which can offer treatment, advice and signposting include your local pharmacy and GP practice. Hull residents can access evening and weekend GP appointments through the Access Plus service, and if you don’t know where to start, call NHS 111 to discuss the problem and receive advice on which service will best suit your needs.

On Monday of this week, hospital bosses called for patients to use these very alternatives as the number of attendances rose, and with disruption expected from next week and waiting space set to be halved in the ED ‘Minors’ area, this message is now being repeated.

Teresa Cope, Chief Operating Officer at Hull University Teaching Hospitals NHS Trust says:

“It’s no secret that the number of people attending for emergency care is gradually increasing and we’re seeing high levels of demand all year round now. This is a situation that is replicated all over the country, not just in Hull.

“When the department is so busy, there is no good time to carry out works of this nature. However, the works are necessary to give us additional space to more comfortably accommodate staff and patients, and to house the facilities we need to respond to rising demand.

“We all have a responsibility to use our local health services considerately, and with disruption expected in ED from next week, now  really is the time for people to start thinking a bit more carefully and taking advantage of the services closer to home which could, in many cases, serve their needs just as well.”

Duncan Taylor, Director of Estates, Facilities & Development for the trust says:

“The improvement work which begins next week will cause disruption in the ‘Minors’ area of our Emergency Department and in the immediate vicinity. There will be noise associated with the construction work, and physical space will be reduced as hoardings go up, so the waiting area within Minors will be temporarily reduced to around half its current size.

“Patients attending ED Minors will still be cared for, but the experience may be less than ideal and waits of several hours may be compounded by lack of physical space to sit and wait.”

Teresa adds:

“We have also been working with City Health Care Partnership to temporarily extend the x-ray service at Bransholme Urgent Treatment Centre. From the beginning of November, x-ray services will be available until 8pm on Monday and Tuesday evenings which are routinely the busiest days for our Emergency Department, and we hope that that this will relieve some pressure on x-ray facilities at HRI.

“We would again urge people to use alternative community-based health services wherever possible, and if anyone feels they have to visit the Emergency Department, we would ask them to be patient and understanding over the coming weeks while improvement works are ongoing.”

A full list of alternative treatment options, including out of hours and x-ray services across Hull and the East Riding can be found at:

Hullhttps://www.hullccg.nhs.uk/other-services-2/local-services-and-your-health/find-local-services/

East Riding of Yorkshirehttps://www.eastridingofyorkshireccg.nhs.uk/choose-well/

Bereavement midwife nominated by families wins prestigious national award

Communications TeamNews

A Hull midwife helping families through the agony of the death of their child has won a prestigious national award.

Specialist Bereavement Midwife Sue Cooper won the award from the Charlies-Angels-Centre Foundation after she was nominated by some of the families she has cared for when their babies have died.

Sue was appointed by Hull University Teaching Hospitals NHS Trust in 2017 following support from SANDS charity and funding from Abbie’s Fund.

As well as her hard work and dedication in helping families whose children have died, Sue has also developed the bereavement service to ensure families in Hull and the East Riding get the best possible support.

At a regional and national level, she has developed links with the Yorkshire Clinical Network and has played a major role after the trust was chosen as a pilot site for the development of a National Bereavement Care pathway.

Lead Midwife Lorraine Cooper said: “The impact of bereavement of a woman’s emotional, physical and psychological wellbeing cannot be underestimated so having a bereavement midwife as a single point of access to women is crucial.

“Sue and the team ensure families who have lost a child have their needs met in a caring and compassionate and supports them right through to a follow-up appointment where they can discuss any concerns or questions they may have before they see the consultant.

“Sue has also worked closely with SANDS to train our staff to ensure they have the skills they need and her work in developing the bereavement service ensures a holistic and collaborative approach between various departments including gynaecology, neonatal intensive care, early pregnancy and pathology.

“On a more personal note Sue has provided individual care to women in labour and the postnatal period which has taken her long over her shifts on a regular basis. She has embraced the role and has such passion to ensure bereaved families receive the highest standard in care. “

Grieving family raise £7,000 to help cancer patients in Helen’s memory

Communications TeamNews

A celebrity football match featuring stars from Hollyoaks and a fundraising dinner dance have helped to raise £7,000 for people undergoing cancer treatment at the Queen’s Centre in memory of a mother-of-two.

Costello FC raised the cash through fundraising events including a Jet All Star Football Match after Helen Winfield died on Ward 32 at the Queen’s Centre at Castle Hill Hospital last October, shortly after her 50th birthday, after being diagnosed with breast cancer.

Her husband Andy and sons Billy, 24, and Charlie, 22, are affiliated to Costello FC and arranged the charity match in June and the fundraising dinner dance.

Sarah Guest of the Living With and Beyond Cancer team said: “We’re so grateful to Andy and his sons for raising this huge amount of money as Helen was much loved by our staff and we were so saddened by her death.

“The money raised will be shared between Ward 32, the Outpatients Department and the Living With and Beyond Cancer Team, as we were all involved in Helen’s care.

“We shall ensure the £2,300 we each receive will be spent on helping other patients receive the best possible care through their cancer journeys and in their recovery.”

Pictured (left to right) – Margaret Wetherell, Alan Brookes, Billy Winfield (Helen’s son), Julie Hepburn, Claire Robson, Kim Burns, Kerry Johnson, Glynis Brookes, Deborah Simpson, Sister at the Outpatients Department, Claire Walker (Living With and Beyond Cancer), Paul Robson, Angie Barstow of Ward 32), Sarah Guest (Living With and Beyond Cancer) and Andy Winfield (Helen’s husband).

Costello FC are planning a further All Stars match next year and goalkeepers from the club’s 28 teams will now play in pink kits in honour of Helen.

Hull’s first Chief Registrar takes up his post

Communications TeamNews

Hull’s first Chief Registrar has been appointed to empower the city’s junior doctors to improve patient safety at Hull Royal Infirmary and Castle Hill Hospital.

Hull University Teaching Hospitals NHS Trust has created the role of Chief Registrar to provide a link between its senior leadership team, managers and its doctors in training.

Dr Alexander McNeil, a paediatrician entering his eighth year of training as a junior doctor, said: “We are aiming to transform the culture of how we approach patient safety.

“In the past, junior doctors felt that they receive very little feedback when they report near misses or patient safety incidents at hospitals. They fill in forms but it can be some time before they receive any feedback.

“We will be changing our approach so our staff feel more engaged and are confident that they will have real input into any lessons we need to learn.”

The Chief Registrar role was one of the recommendations in the Future Hospital Commission report, established by the Royal College of Physicians in 2012 to ensure patients receive safe, high-quality care.

Dr McNeil, who studied medicine at Hull York Medical School and has worked at the trust since 2012, is one of 71 registrars working for 43 NHS organisations in the country.

He will spend two days a week in the role supported by Chief Medical Officer Dr Makani Purva. The rest of his working week will be devoted to clinical duties at Hull Women and Children’s Hospital and in the children’s ward and High Dependency Unit on the 13th floor of Hull Royal Infirmary.

Dr Alex McNeil

One of his first tasks since taking up the role in August has been to look at how the trust records patient safety data and delivers feedback to staff when patients have been at risk of harm.

Dr McNeil said: “We know staff are trying to help patients but we know mistakes and near misses happen. The fact remains that around one in 10 patients come to harm in the NHS.

“One of our initial findings is that people find it difficult to complete the forms but how can we improve patient safety if we don’t know it’s happening in the first place?

“I will be looking to change how we approach patient safety so staff  feel more engaged and that they are able to see valuable changes in practice based on their participation.”

Dr McNeil, who has been touring the trust to introduce himself to the junior doctors on the wards, clinics and departments, also aims to improve feedback following patient safety issues.

He said: “If an error happens or we prevent a near miss, we need to give immediate feedback to the whole team in a way that allows lessons to be learned. We want staff to feel like they have ownership and can learn from it.

“It is my aim to ensure staff have the resources, energy and enthusiasm to become part of the learning process.”

Multi-million pound equipment used in fight against cancer to be unveiled this week

Communications TeamNews, Queen's Centre

A new piece of equipment which is set to be instrumental in the fight against cancer will be unveiled at Castle Hill Hospital later this week.

Members of Hull University Teaching Hospitals NHS Trust’s Radiotherapy Team will be officially launching their Varian Halcyon linear accelerator, or linac, on Friday 11 October.

The Trust was the first in the north and only the second department in the country to begin using the machine, paid for through the national Radiotherapy Modernisation Fund, when it was initially installed in June.

Now the Halcyon, which is both faster and quieter than its counterparts, is providing a better all-round experience for both patients and staff.

Clare Hutton, Macmillan Radiotherapy Manager at the Queen’s Centre for Oncology & Haematology says:

“We’ve been very lucky here in Hull to be among the first centres in the country to begin using the Halcyon to treat prostate and colorectal cancers.

“Compared to other machines, it’s much quieter and generates much higher quality images; this is important as it enables us to verify the patient’s treatment quicker for the radiotherapy beam to be directed at the cancer more accurately, by millimetres, and so avoid healthy tissue.

“The Halcyon is also much faster than traditional linacs, meaning we can treat more people using one of the most advanced pieces of equipment available today and patients spend less time in hospital.”

The trust’s Radiotherapy Team collectively delivers treatment for approximately 170 patients every week from across East Yorkshire and Northern Lincolnshire.

A team of radiotherapy physicists and equipment technicians have worked hard to get the Halcyon equipment set up, and over the summer months, the machine has been used to deliver treatment to some 120 patients.

Peter Colley, consultant physicist says, “Setting up and commissioning the new machine has been a real buzz for the Radiotherapy Physics team as they were excited to take the machine into clinical operation to benefit our patients.”

The official opening on the afternoon of Friday 11 October marks the culmination of months of hard work, as well as input from patients who have received the first courses of treatment, to allow staff to tailor and deliver the best possible experience.

Clare continues:

“The Halcyon certainly delivers an improved patient experience. The design is much more like a CT scanner, and usually at this stage of their treatment, most patients are already familiar and comfortable with CT scanners.

“The Halcyon is also better for the patient because the bed begins to lower as soon as the treatment is finished, meaning less time lying on the bed. In fact, the Halcyon treatment bed lowers all the way to the floor, which is much better for less mobile patients and means less repeated bending and lifting for our therapeutic radiographers too.”

As relative pioneers of the Varian Halcyon, members of the trust’s Radiotherapy Team are now set to host a national education day for professionals in November to share their learning, and they will also be taking part in customer satisfaction testing for the manufacturer, Varian.

Hull’s biggest health event of the year is here!

Communications TeamNews

Local NHS organisations are once again working together to showcase some of the innovations and amazing healthcare teams there are across the region, as the Hull and East Riding Health Expo returns to the DoubleTree by Hilton, Hull on Thursday 10 October, from 10am until 3:30pm.

Now in its fourth year, the Hull and East Riding Health Expo is an annual exhibition and celebration organised by Hull University Teaching Hospitals NHS Trust, East Riding of Yorkshire Clinical Commissioning Group (CCG), Hull CCG, City Health Care Partnership CIC and Humber Teaching NHS Foundation Trust.

One in four people will be affected by mental health problems at some point in their life, as World Mental Health Day coincides with the Health Expo, advice, information and practical help with all manner of mental health issues will be on hand. In 2018, over 6,500 people took their own lives, in a bid to raise awareness of death by suicide the Health Expo will pause at 11am to dim the lights and ‘shine a light’ during a minute’s silence. Free 20 minute suicide training will be on offer to help people understand how they can make all the difference to someone experiencing suicidal thoughts.

There are 850,000 people with dementia in the UK right now, and that number is expected to rise to 1 million people by 2025. The Health Expo will have experts on hand to reassure and guide people on what to do if they are worried about a friend or loved one, or they can step back in time and reminisce in a 50s-style kitchen. Avid knitters will also be able to pick up free knitting patterns for Twiddlemuffs and Twiddle Bears, which can help to calm people with dementia if they become anxious or upset.

Whilst this year will have a theme on mental health, there will be a wide range of other exhibitions offering advice and guidance. Many people who have been invited for cancer screening may be worried or anxious about this, at the Health Expo there will be experts to chat to about what is involved. Simple tests or scans are straight forward and can save lives. Over 60,000 people across Hull and East Riding have high blood pressure, the Health Expo will offer people the opportunity to come along and get their blood pressure measured. Advice and expertise will also be on hand on how to manage your blood pressure.

One of the most popular sections of the Health Expo in previous years has been the careers fair, and this year will be no different. Organised in partnership with the University of Hull and Hull York Medical School, those who are looking to embark on a career in the NHS, find out about the diverse range of careers available in the NHS or want information on returning to work after a career break will want to make sure they pop along for a visit.

This year’s Health Expo will also see something new brought to the event; an attempt to help local families tackle fuel and food poverty in partnership with EMS. Organisers are encouraging everyone who attends the Expo to bring an item with them which can be placed in a drop box available at the Hilton hotel and then passed through to the Hull Community Shop to help families in need  Suitable items include tinned food, toiletries and household cleaning products.

The Hull and East Riding Health Expo will take place from 10am to 3:30pm on Thursday 10 October at the DoubleTree by Hilton Hotel, Hull. Admission is free, and the event is open to both the public and professionals.

Hull families give gift of life by donating organs of loved ones

Communications TeamNews

Eleven families have agreed to donate the organs of their loved ones in the past five months at Hull Royal Infirmary.

Nursing teams have referred 70 patients to the organ donation team at Hull University Teaching Hospitals NHS Trust since April.

Of those, 11 families consented to organ donation with five proceeding to organ donation.

The figures were unveiled by the team at the board meeting of Hull University Teaching Hospitals NHS Trust after the trust took part in Organ Donation Awareness Week, when the walkway through the gardens of Hull Royal was lit up with pink fairy lights and staff wore bright pink t-shirts to spread the word.

Specialist nurse Fay Turner said 14 families consented to organ donation for the whole of 2018/19 so having the consent of 11 so far this year was a great achievement.

She said: “We are so grateful to the families of donors for thinking of others and improving someone else’s quality of life when they are facing the most difficult times in their lives.

“It is through their selflessness that other people can get the chance to live a full and happy life and there is no better thing you could do for another person.”

More than 160 people attending Humber Street Sesh agreed to sign the organ donor register and the team has continues to increase the numbers on the register ahead of a change in legislation where consent will be presumed unless a person “opts out” of organ donation.

They will be attending student events at the University of Hull as part of their work to raise awareness of the importance of organ donation.

New cancer support group to launch just for men

Communications TeamNews, Queen's Centre

A new cancer support group aimed specifically at men across the Humber region will launch next week.

The Living With and Beyond Cancer Team based at the Queen’s Centre, Castle Hill Hospital, is launching the group, ‘Alright Lads!’ for men who have received cancer treatment or a diagnosis.

The idea for a men only support group came from one of the team’s patients, Steve, who said he found it difficult to discuss his thoughts and feelings. He had previously looked for a men only support group without success, so approached the Living With and Beyond Cancer Team with a request to help set a group up.

Claire Walker, Macmillan Associate Practitioner for the Living With and Beyond Cancer Team says:

“Men can be incredibly shy or reluctant when it comes to asking for help, whether that’s going to see the doctor in the first place or talking about their feelings and asking for help after a cancer diagnosis.

“The idea for the group came from one of our patients, Steve, who felt a men only support group might make men more likely to open up and seek out the support they need in a more comfortable or ‘safe’ environment.

“This idea has certainly proved popular when we’ve tested it out with some of our existing patients. Over the coming weeks, we’ll be working with Steve to plan and deliver activities for men based on what they want to hear and do, such as physical activity and information sessions. It’s a great way to get men talking and feeling comfortable about asking for help, at the same time as making new friends.”

The Living With and Beyond Cancer Team provides a whole host of advice, support and activities for people living across our region who have a cancer diagnosis or who have completed treatment. These include gardening, singing and days out, plus advice on returning to work, benefits, relationships and more.

The first meeting of the ‘Alright Lads!’ men only group will take place from 10am to 12 noon on Friday 11th October at the Garden Village Community Centre, Elm Avenue, Hull. The group is aimed specifically at men living with cancer now or who have completed cancer treatment. Subsequent 2019 meeting dates are Friday 1st November and Friday 6th December.

For more information, contact the Living With and Beyond Cancer Team on 01482 461091.