Hospital porter scoops radio award for outstanding customer service

Communications TeamNews

A porter has won a prestigious award from a radio station after coming to the rescue of a patient in agony.

Martyn Morris scooped top prize for Best Customer Service in the Viking FM awards for helping a patient rushed to Hull Royal Infirmary.

The patient was suffering post-operative complications and his partner drove him to Hull Royal after learning they faced a 90-minute wait for an ambulance because of pressure on the service.

As they arrived outside the tower block, shift supervisor Martyn, 57, was alerted by help desk staff at Castle Hill who told him the patient needed a wheelchair.

“It was obvious the man was in a great deal of pain and he was doubled over in the wheelchair,” he said.

Arranging for the woman to park their car, he took the couple to the minors department and stayed with them while they checked in through the automated system.

However, he was so concerned by the patient’s condition that he spoke to staff in “majors”, the area treating the most seriously ill and injured patients, to ask for the man to be seen there.

The patient’s partner said: “It meant the absolute world to us that someone would not only be there with us but would care enough to not just leave us to wait our turn in the huge queue of people in a Friday night A&E.

“I know we would have been triaged but every second felt like an hour as my partner was in so much pain. Martyn took us through to majors and explained to the staff.

“My partner was seen quickly, given strong pain relief and was able to lie down. Martyn cared enough to find us after a while and pop his head in asking how he was doing.

“You can’t teach somebody to care that much, he’s just a natural.

“He is such a credit to the porter service. He’s one of life’s diamonds and I’ll never forget Martyn or his kindness that night.”

Martyn had already won a Moment of Magic award from Hull University Teaching Hospitals NHS Trust Trust after a patient’s partner contacted chief executive Chris Long to praise Martyn for the help he gave them.

A porter for 17 years, Martyn said he was surprised to receive, first the nomination, and then win the award at the Viking FM ceremony last week.

“We see patients on the wards and take them all over the place but it’s very rare that we receive feedback in the same way as the nursing staff do,” he said.

“I think, in all the years I’ve worked here, we’ve received two thank you cards so this meant a lot, not just to me but to the whole department.”

David May, the trust’s portering and postal services manager, said: “Portering is all about customer service and to receive an award in this category against other talented nominations in the local area is great news we should all be proud of.

“It also acknowledges the high standard of care, reassurance and dignity all trust staff provide to our patients and their families during their time in our hospitals.

“Well done, Martyn.”

 

Consultant retires after career caring for sick babies

Communications TeamNews

A consultant who cared for Hull and East Yorkshire’s sick and premature babies for a quarter of a century has retired.

Dr Peter Pairaudeau, a consultant neonatologist, has just retired from Hull Women and Children’s Hospital after dedicating his career to helping seriously ill new-borns, babies and children.

Joining what was to become Hull University Teaching Hospitals NHS Trust in 1992, Dr Pairaudeau continued to develop the city’s neonatal service, carrying on the work of Dr Mike Lewins with whom he worked at Hedon Road Maternity Hospital.

Consultant Dr Chris Wood, the trust’s paediatric clinical director, said: “He is an extremely caring man and a very skilled and thoughtful clinician who was able to give great care and support to babies in the neonatal service and to his paediatric patients.

“There are many families whose children have survived thanks to the dedication and skill of Dr Pairaudeau.”

Closely involved in the planning and design of the new neonatal unit at Hull Women and Children’s Hospital which opened in 2003, Dr Pairaudeau helped to ensure the unit’s proximity to the labour delivery ward to provide new-born babies with immediate access to life-saving treatment.

He worked with colleagues to provide the most up-to-date and modern clinical environment, equipment and techniques to care for sick babies.

He supported consultant neonatologists Katherine Green and Joanna Preece, clinical lead, in the introduction to Hull of therapeutic hypothermia or “cooling” around 2009, where the temperatures of babies born after perinatal asphyxia are reduced.

Studies have shown the treatment can significantly reduce a baby’s chance of severe brain injury if treatment begins very soon after birth.

Dr Pairaudeau also supported consultant Hilary Klonin in the introduction of nitric oxide therapy and high frequency ventilation, used to treat premature babies with respiratory failure, shortly after maternity services moved from Hedon Road.

In 2016, Dr Pairaudeau was shortlisted for the outstanding clinical individual award in the trust’s Golden Hearts celebrations.

Nominated by his team, the citation read: “Peter has always shown himself to be an extremely dedicated and caring individual not only to his patients, who always come first, but to his colleagues as well.

“Peter is one of the most well-read and educated clinicians in the health group, if not the trust, always on the lookout for the latest development, the next guideline, the next study – all with the aim of improving the care provided  at HEY.

“He continues to champion children’s services and is always willing to push boundaries to develop services to ensure the provision of a high quality and safe service.”

On Dr Pairaudeau’s final afternoon, staff on the neonatal unit threw him a party, decorating the room with pink and blue balloons, streamers and butterflies to remember all the babies he had helped to treat.

Dr Wood said that Dr Pairaudeau will retain some contact with the service, holding regular outpatient clinics to support the handover of a service for the treatment of haemangiomas, or ‘strawberry’ birth marks, which he had introduced as another innovation to implement new treatments for this condition.

“His experience, knowledge and advice over the years have been invaluable to us and his retirement is a big loss to the neonatal unit,” he said.

“However, his legacy is this building and the work which goes on here.”

‘As long as I can draw breath, we will carry on’ – Ruth Knowles

Communications TeamNews

A couple who have donated more than £150,000 to a hospital neurosurgery department in memory of their daughter have pledged to continue fundraising.

Ruth and Tony Knowles have donated £6,800 to Hull University Teaching Hospitals NHS Trust, bringing their fundraising total to £153,000 in the 19 years since daughter Emma-Jayne died.

At a presentation attended by neurosurgery staff, trust chairman Terry Moran and trust chief medical officer Kevin Phillips, Mrs Knowles said she and husband Tony would never give up trying to help the trust, which runs Hull Royal Infirmary and Castle Hill Hospital.

She said: “As long as I can draw breath, we will carry on.”

The couple began fundraising for the trust after Emma-Jayne died of an inoperable brain tumour in 1998.

Emma-Jayne was working as a post woman for the Royal Mail when she started experiencing double vision and cold hands. She went to her GP and an MRI scan revealed she had a brain tumour.

She was admitted to Hull Royal Infirmary in April 1998 under the care of consultant Kevin Morris and was found to have a rare brain tumour affecting just one in 1.5m people.

With the tumour too deep in Emma-Jayne’s brain for surgeons to operate, she received 35 radiotherapy sessions but died in December 1998, six days before Christmas and two weeks before her 23rd birthday.

Her parents asked for donations instead of flowers at Emma-Jayne’s funeral and raised £1,100, donating half to the GP surgery and half to Hull Royal Infirmary’s neurosurgery department.

When they attended Hull Royal to hand over their first cheque, Mr Morris told them he was attempting to raise £12,000 for a spinal turning bed.

Determined to achieve something good in their daughter’s memory, the couple embarked on a fundraising challenge, raising the money for the bed through a series of charitable events including a popular annual bikeathon event.

However, they decided to keep on raising money for the hospital and, 19 years after their daughter’s death, they have raised enough money to pay for dozens of pieces of vital equipment.

Mrs Knowles said: “When Emma-Jayne was brought here, everyone was fantastic and we wanted to say thank you.

“Emma-Jayne didn’t like any fuss so she would have killed us for all this. But I think she would have been proud of us.

“There are so many youngsters now with cancer and everything else. If we can give something back, it helps.

“It won’t bring Emma-Jayne back but it helps. As long as I can, I will keep on going.”

The couple, of Sutton-on-Sea in Lincolnshire, were awarded the British Empire Medal in the New Year’s Honours List in 2014 in recognition of their fundraising efforts.

Presenting the couple with a bouquet when they visited Ward 40, and neurosurgeon Chittoor Rajaraman said: “They have raised a phenomenal amount of money for us over the last 19 years and we’re very grateful for all they have done.

“It encourages us and gives staff such a morale boost when people take the time to thank us like this.

“It is amazing to see the incredible amount of effort they have put in and we are so glad they have received the Queen’s recognition for the work they have done.”

Mum’s fears over misuse of antibiotics

Communications TeamNews

A mum with cystic fibrosis says her battle against chronic lung infections has become harder because of antibiotic resistance.

Laura Harmer, 31, has physiotherapy every day and nebuliser treatment regularly to prevent life-threatening infections.

However, when she develops an infection, there are now only two forms of potentially life-saving antibiotics Laura can be prescribed because of growing resistance to antibiotics.

Today, at the start of World Antibiotics Awareness Week, Laura is supporting Hull University Teaching Hospitals NHS Trust’s appeal to people to only use antibiotics when they are really needed.

Laura, who lives with her husband Phil and nine-year-old son Joe in Brough, said: “There are only two drugs I can take intravenously now that make a difference and even one of those doesn’t work as well as it used to.

“It’s worrying and really scary. It does frighten me to think what if there comes a day when the only drugs they can offer me stop working too? What will happen to me then?”

Patients are urged to use antibiotics wisely

Public Health England has launched its Keep Antibiotics Working national campaign to halve inappropriate prescription of antibiotics by 2020.

Overuse and misuse is creating resistant strains of bacteria against which none of the current antibiotics work.

Unless the problem is addressed, antibiotics could stop working, meaning people could die from common bacterial infections, during chemotherapy for cancer and after childbirth, and from infected wounds or conditions like pneumonia.

Dr Gavin Barlow, consultant physician at the Department of Infection, has seen the problem of antibiotic resistance worsen since arriving at Hull University Teaching Hospitals NHS Trust in 2004.

Around 10 per cent of the 450 cases of E.coli, the most common bloodstream infection seen at the trust each year, are now showing a relatively high level of resistance to antibiotics.

About one in five are resistant to three or more of the most commonly used antibiotics, making patients more difficult to treat.

This forces doctors to rely on broader spectrum antibiotics, which pours further fuel on the drug resistance fire.

Dr Barlow, antimicrobial stewardship officer for the British Society of Antimicrobial Chemotherapy, said: “Countries like Greece, Italy, the US and India are already seeing untreatable infections and don’t have antibiotics active against them.

“Doctors there have to concoct combinations of antibiotics in the hope that they will work even though the bacteria are resistant in the laboratory.

“We already have a problem with antimicrobial resistance in the UK, and in Hull, but it’s not yet as bad as some other places.”

He said the majority of cases of highly antimicrobial resistant infections in Hull usually involve patients who have been abroad and have returned to the city or are in those who have to take a lot of antibiotics because of underlying illness, such as in cystic fibrosis.

“Many of the very resistant infections I see are imported, perhaps involving someone who had travelled abroad, been injured, taken ill or received healthcare, and has come home, bringing a resistant organism with them.” he said.

“We’re seeing moderate level resistance fairly frequently now and this emphasises the importance of only taking antibiotics when they are really needed.”

Restricting antibiotics for serious bacterial infections means people like Laura Harmer will be spared the worry of wondering if treatment will work.

More than 10,000 people in the UK have cystic fibrosis and one in 25 carry the faulty gene responsible for the genetic condition. People with the condition experience a build-up of thick mucus in the lungs, digestive system and other organs, causing chronic infections.

The bacteria that cause Laura’s infections have become resistant to many types of antibiotics, forcing her to rely on just two when she develops infection.

She said: “I’ve developed head-to-toe rashes and become very unwell almost straight away because of bad reactions to IV antibiotics and my options are very limited now.

“My son has only had antibiotics twice in his life because my family see it from my perspective.

“But I’m not sure people realise just how serious this situation is becoming and it’s frustrating.

“I’d just ask people to think of people like me and not use or expect antibiotics from the doctor unless they are really needed.”

Plastic surgeon warns of dangers of Bonfire Night

Communications TeamNews

Hull Royal Infirmary’s emergency department sees spike in attendances

A plastic surgeon is warning people of the dangers of life-changing injuries caused by fireworks and sparklers.

James Haeney sees devastating injuries around Bonfire Night as part of his role as consultant plastic surgeon at Hull University Teaching Hospitals NHS Trust.

In the UK, last year, fireworks and sparklers were responsible for around 990 injuries, with 494 children hurt and 479 people needing to be admitted to hospital.

Hull Royal Infirmary’s emergency department and plastic surgery team are able to treat most of the injured although people with severe burns are transferred to Pinderfields Hospital in Wakefield or Sheffield Children’s Hospital.

Mr Haeney and his team have treated numerous patients who have suffered hand injuries including multiple finger losses and blast injuries caused by fireworks over the years.

He said: “Most of the injuries we see are people who were having fun in their gardens or children and young men who have been messing about with fireworks and get injured. We see very few injuries from organised displays.”

“But these injuries, especially to hands, can be devastating. I’ve seen patients with multiple missing fingers and complex nerve injuries, tendon injuries and fractures meaning the hand will never work normally again.

“These aren’t common injuries but we do see them.”

Mr Haeney has helped people suffering burns when picking up sparklers, which have just gone out after burning at the same ferocious heat as a welding torch.

He has also treated people who have been standing too close to fireworks when they go off.

“Over the years, I’ve seen some really nasty injuries caused by people messing about with fireworks and setting them off too close to where people are,” he said.

“We’ve had blast-type injuries caused when fireworks are set off as people are holding them and some of them have caused life-changing injuries.”

“The ED will see, treat and discharge the majority of minor injuries but a small number of those in need of significant acute care will be transferred directly to the plastic surgery team or directly to the burns units if required.”

Emergency department consultant Chris Srinivasan said frontline staff see around 30 firework-related injuries around this time of year.

He said: “We see a lot of burns, with burns to the hand very common and the loss of fingers. But it’s important to recognise these burns aren’t superficial like you would get from a hot kettle.

“They can involve skin grafts and burns which require intervention from our plastic surgery team and staff at burns units in other parts of the country.”

He appealed to people to behave responsibly around fireworks if they are holding Bonfire Night parties this weekend.

“We don’t want to spoil people’s fun and there’s nothing wrong with having a drink and a laugh at a party,” Dr Srinivasan said.

“But we’d just ask people to be responsible around fireworks and bonfires so they don’t end up with an unplanned visit to the emergency department.”

Building steeped in history demolished to make way for £500,000 helipad

Communications TeamNews

A 103-year-old building where Hull’s paupers received medical treatment is being demolished, brick by brick.

The Haughton Building is being knocked down to make way for the new £500,000 helipad bringing critically ill patients to Hull University Teaching Hospitals NHS Trust.

Workmen are demolishing part of the building by hand, removing each brick individually, because of its proximity to the railway line, one of the main arteries to the A63 on Argyle Street and Hull Royal Infirmary’s tower block.

Duncan Taylor, director of estates, facilities and development , said demolition work is expected to be completed by Christmas.

“It’s fair to say this job poses a few challenges,” he said. “We are having to hand-demolish part of it to prevent debris either falling onto the railway track or the main road.

“We have to do all we can to control the dust and debris associated with the demolition and these measures will help us do that.”

A Nightingale ward in the former West Block

The three-storey, red-bricked building has been a city landmark since it opened in 1914 as an infirmary treating paupers from Hull Workhouse before the NHS was created in 1948.

Mike Pearson, who looks after the trust’s archive, has sourced images of the building throughout the decades.

He said shortly after opening, it was a centre for frontline casualties arriving at nearby Paragon Station on special ambulance trains during the First World War before becoming a naval hospital for injured sailors in April 1917.

When the war ended, it returned to its original purpose as an infirmary until workhouses were replaced by “public assistance institutions” from 1930. The Haughton Building became part of the Anlaby Road Institution Hospital, run by Hull Corporation.

King George V and Queen Mary visit the hospital in June 1917

However, when World War Two broke out, it was used as a casualty receiving hospital for Hull people injured during the Blitz. They were taken to the building first for assessment before being transferred to Princess Royal, Castle Hill or Westwood hospitals.

Mike said the building transferred to the NHS after 1948 and was part of the Western General site until Hull Royal Infirmary’s tower block opened in 1967.

Then known as the West Block, its eight wards were used as Nightingale wards, where patients were treated in large dormitory-style rooms.

The 103-year-old building is being demolished

It became known as the Haughton Building, named after 19th century hospital board member David Haughton in 1995. The last inpatients left the building in 2008 when the building was considered unsuitable for modern medicine and hospital care and was used as a linen store and for administrative services.

The Haughton will now be demolished to make way for the helipad, funded by a £500,000 donation from the HELP Appeal.

Measuring 30m by 30m, the helipad will be raised up to a metre off the ground next to the trust’s emergency department, saving vital minutes in transferring seriously ill and injured patients.

Work will begin on the helipad early next year.

£1.7m machine unveiled to help in the fight against cancer

Communications TeamNews, Queen's Centre

The latest piece of equipment to support hospital staff and patients in the fight against cancer has been officially unveiled at Castle Hill Hospital today.

Some months ago, the Chief Executive of NHS England, Simon Stevens, announced a special fund to modernise radiotherapy equipment across the country.

Hull University Teaching Hospitals NHS Trust was lucky enough to receive a share of the funding, and the Queen’s Centre took delivery of a new Varian Truebeam Linear Accelerator (Linac) in the summer. Valued at an impressive £1.7m and following an installation and commissioning period, the Linac has received its official unveiling today, attended by staff and patients who will use it in the weeks and months ahead.

Clare Hutton, Radiotherapy Manager for Hull University Teaching Hospitals NHS Trust says:

“As a specialist cancer centre for the region, we treat patients from as far afield as Scarborough, York and Grimsby. Around four in every ten patients who experience cancer receive radiotherapy treatment as part of their cancer pathway.

“The new Linac is a really welcome addition to the department providing the service with the ability to deliver the most up to date techniques available. It replaces one of our existing machines which had reached 16 years old; one of the oldest in the country!”

Around 230 new patients per month are referred for radiotherapy, and approximately 110 patients per day from across Hull, East Yorkshire, North Yorkshire and North East Lincolnshire travel to Cottingham to receive treatment in one of the Queen’s Centre’s six treatment units.

Using the Linac, staff will be able to treat patients with some of the very latest techniques, including SABR (Stereotactic Ablative Radiotherapy), a very short course of high dose radiotherapy treatment which is used to target small tumours in the lung.

Peter Colley, Consultant Physicist Lead for Radiotherapy Physics at the Trust says:

“In our department, we pride ourselves on being at the forefront of cancer treatment, and the new Linac enables us to extend the availability of the very latest techniques and technologies to more of our patient treatments. Not only does this mean radiotherapy treatment is more accurate, but in certain patient groups, the technology allows us to more carefully monitor patients’ treatments and enables us to assess and make modifications to treatment.  This has the potential to reduce side effects and increase the effectiveness of the treatment we are delivering.

“The Truebeam is a high precision treatment machine that can also help to reduce treatment time for patients, for example, head and neck cancer from 20 minutes to just 15. This is a huge benefit for patients, as each of these patients receiving treatment has to wear a beam direction shell to restrict their movement. This can be daunting, especially for those who are already anxious or may be claustrophobic, so it will help us to improve patient experience too.”

Radiotherapy can be delivered internally, using a technique called Brachytherapy, and externally, using a Linear Accelerator. The treatment is carefully planned using a CT scan to allow the Clinical Oncologists to pinpoint where they wish the Dosimetrists and Physicists to create a treatment plan. The treatment plan then provides the instructions for the Therapy Radiographers to deliver the treatment. The aim is to target the cancer while keeping the dose of radiotherapy to the surrounding healthy body tissue to a minimum. The detailed planning and treatment delivery ensures that the treatment is delivered to the exact place each day. Patients may experience some side effects, such as fatigue, nausea and skin reactions, however this varies depending on which part of the body is receiving treatment. If patients do experience side effects, there is a patient support team including Radiotherapy Nurses, Clinical Support Workers and Therapy Radiographers available to help.

The new Linac machine was officially unveiled this morning by Trust Chief Executive, Chris Long, and Chairman, Terry Moran.

The Trust is now looking forward to receiving its second Truebeam Linac courtesy of the Radiotherapy Modernisation Fund. This will arrive in December 2017 and be operational by March 2018.

For more information on the Radiotherapy Modernisation Fund, visit www.england.nhs.uk/five-year-forward-view/next-steps-on-the-nhs-five-year-forward-view/cancer/