Login to the Patient Portal
An online portal that puts you in control of your medical records
Hull University Teaching Hospitals NHS Trust (HUTH) and North Lincolnshire and Goole NHS Foundation Trust (NLAG) have provided this system in partnership with Patients Know Best (PKB) to communicate electronically with patients.
Patients Know Best (PKB) is a secure online portal that allows you to store your health records in one place to give you instant access to and better control of important information such as appointment letters, appointments, care plans and medical correspondence between you and your healthcare team.
Building an online record of your health can help keep you and those involved in your care informed more regularly, which can lead to better decisions about your health and the care that you need.
PKB is also connected to the NHS app. The Patients Know Best step-by-step guide can help you register using your NHS login.
To find out more about this service or to understand how your data is protected
With the Patients Know Best portal, you can:
See your health records securely in one place, anytime, anywhere
View your hospital letters and appointments, medical correspondence, and care plans from wherever you are and on any device that has an internet connection.
Share your health information with whoever you choose
Instantly share your health record with carers, family members and other health professionals involved in your care. This can be particularly helpful if you see a new clinician, or in an emergency. Ultimately, you will have complete control over who can see the information that sits on the Patients Know Best portal.
Receive Notifications
When new information is available, prepare any questions ahead of appointments and manage your health and care in the meantime.
Record important information and track your progress
Update your medical information in real time on things like medication, allergies, and diagnoses. You can also use the online journal to record and monitor any symptoms you are experiencing.
Questionnaires can be added to the system to help monitor your symptoms, including online messaging from members of your care team.
You and your care teams can upload documents to PKB into a Library. Our teams will also be able to provide links to a range of other resources and websites which may offer helpful information to support your wellness and recovery.
The system will also reduce the number of physical visits to our Hospitals as some consultations can be carried out over the telephone or attending appointments by video call.
All data is encrypted and your clinical information is only available to your Hull University Teaching Hospitals NHS Trust clinical team and you. You are also able to give permission for this to be available to other hospitals, your carer or members of your family, but only if you choose to.
Learn more about the portal’s features and benefits, including how your data is protected. You can also read about how PKB is supporting the NHS to achieve the ambition 'for a greener NHS' with net carbon zero.
What is available?
Some of the portal's features are not currently available in all of our services but we are continuing to work and develop PKB throughout the trust, working with different specialities to provide more to our patients.
What is available for HUTH patients?
- Outpatient appointments
- Outpatient letters, including appointments, clinic letters and referral acknowledgement letters
- Inpatient letters
- Information in the library - hospital site mas, parking information
What is available for NLaG patients?
- Outpatient appointments
- Outpatient summaries
- Discharge summaries
- Information in the library - hospital site maps, parking information
How to register
There are several ways to register for PKB:
Have you received an email invite to PKB?
If you've received an email which says 'Hull University Teaching Hospitals NHS Trust has connected your Patients Know Best (PKB) record to a new team that is, or has been, working with you. The team's name is The Patient Records Team' please be assured it is genuine.