Hull University Teaching Hospitals NHS Trust (HUTH) and North Lincolnshire and Goole NHS Foundation Trust (NLAG) have provided this system in partnership with Patients Know Best (PKB) to communicate electronically with patients.
What is Patients Know Best?
Patients Know Best (PKB) is a secure online portal that allows you to store your health records in one place to give you instant access to and better control of important information such as appointment letters, appointments, care plans and medical correspondence between you and your healthcare team. You can also share your health information with healthcare professionals, family and carers - anytime, anywhere.
Building an online record of your health can help keep you and those involved in your care informed more regularly, which can lead to better decisions about your health and the care that you need.
PKB is also connected to the NHS app. The Patients Know Best step-by-step guide can help you register using your NHS login.
What is available?
Some of the portals features are not currently available in all of our services but we are continuing to work and develop PKB throughout the trust, working with different specialities to be able to provide more to our patients.
What is available for HUTH patients?
- Outpatient appointments
- Outpatient letters, including appointments, clinic letters and referral acknowledgement letters
- Inpatient letters
- Information in the Library – hospital site maps, parking information
What is available for NLAG patients?
- Outpatient appointments
- Outpatient summaries
- Discharge summaries
- Information in the Library – hospital site maps, parking information
Record important information and track your progress
PKB is free to use and will allow you to:
- See your record anytime: See all your appointments, in one place, wherever you go. View clinical letters (discharge summaries and outpatient summaries) following your appointment or hospital stay
- Receive notifications when new information is available, prepare any questions ahead of appointments and manage your health and care in the meantime.
- Add your data: Add important information about your past medical history or any old clinical documentation so it’s there in one place, when you need it.
- Track your health: Keep a journal, monitor your symptoms and add measurements. Understand what’s normal for you. Then, if something isn’t quite right, you know when to contact your health and care team.
- Share your record: Instantly share all, or parts of your record with anyone who needs it. Quickly give access to your GP, hospital consultant, at-home care provider, pharmacist, paramedic, carer or next of kin. Control what they see with granular privacy and consent settings and best of all, access it wherever you go (at home or abroad) for real peace of mind.
To find out more about this service or to understand how your data is protected go to the PKB website.
Read about how PKB is supporting the NHS to achieve the ambition ‘for a greener NHS’ with net carbon zero.
How to register
There are several ways to register for PKB:
Have you received an email invite to PKB?
If you've received an email which says 'Hull University Teaching Hospitals NHS Trust has connected your Patients Know Best (PKB) record to a new team that is, or has been, working with you. The team's name is The Patient Records Team' please be assured it is genuine.